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MEDIA / FAQ

FREQUENTLY ASKED QUESTIONS

Where do I find out about upcoming events and workshops?
Make sure you sign up for 
our newsletter to be the first to find out about upcoming events, additions to the online store and more, or check our facebook and twitter pages! 

How are products packaged?
Unless otherwise stated, spices are sold in 59 ml resealable, air tight, rice paper bags to preserve freshness. 

Where do you ship?
Anywhere in Canada

How is your online product shipped?
Via Canada Post. Orders of 9 items or more will receive a tracking number if requested.

How long from the time I place my order until it is shipped? 
Because we want to preserve the freshness of the product; spices, herbs and blends are not prepared until you order - this takes typically about 5 to 7 business days depending on the back log of orders.

How much does shipping cost? 
Shipping is calculated by item, $1 base shipping with an additional $0.50 per item to a maximum of $15

I have a groupon or a gift certificate I would like to use - how do I do that?
You can either bring them to one of our pop up events to use in person, or you can send in the gift certificate code (or 8 digit groupon voucher number) to recieve a code to use online by emailing cardamomandcloves@live.ca

What is your return policy?
We will replace any items that arrive damaged or sent by mistake with the proper item, simple email us at cardamomandcloves@live.ca and let us know what has happened. Unfortunatley we cannot accept returned items based on specific taste preferences. 

I don't see my question, how do I get in touch with you?
Email us at cardamomandcloves@live.ca

 

MEDIA

CTV Morning LIve - August 2, 2016 - Click here
CTV Morning Live - August 11, 2015 - Click here
CTV Morning Live - April 24, 2015 - Click here
CTV Morning Live - January 7, 2015 - Click here
CTV Regional Contact - November 24, 2014 - Click here
CTV Ottawa News at Noon - August 27, 2014 - Part One and Part Two
CTV Morning Live - July 28, 2014 - Part One and Part Two
Ottawa Citizen - July 25, 2014 - New Spice Shop Brings World to Ottawa
CTV Morning - March 2014 - African Spice Carrot Soup
Ottawa Citizen - March 27, 2014 - Strike Gold with this Exotic Soup
CBC Radio - February 26, 2014 - D is for Dinner : Cardamom Chicken
Foodie Prints - February 25, 2014 - Ottawa Start’s “Essential,” Navarra in Eat On/Eat Out, and Cardamom and Cloves Opens
Constantly Cooking - February 9, 2014 - Cardamom and Cloves Spices Up Ottawa